We pack our products with a lot of care so that they reach our customers safely. In the unlikely event that your products arrive damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order on ecosenseindia172@gmail.com. We will resolve this immediately for you. However, we do not provide returns as a service.
Once we receive the package and check its state, we will proceed to refund the price of the items returned by the same method which the payment was made or by means of a discount voucher if you so choose.
All our products are artisanal and hand-made, there might be slight differences in texture, colour and size. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
All returns and quality checks are subject to the discretion of Eco-sense India but rest assured, we want the best for our customers.
For the return to be processed, we would require the original packaging of the products, the products must be unused and in the same condition that you received them.
Reverse pickup is not available. Customers will have ship the damaged products
The transport costs of the return will always be borne by the customer. We will not accept returns sent using cash on delivery.
In no case will the amount paid for the delivery of your order be returned once you have been charged
Under no circumstances can a personalized product be returned.
